Last updated: May 11, 2026 This Privacy Policy explains how zenviq.ai (“Company,” “we,” “us,” or “our”) collects, uses, stores, discloses, and otherwise processes personal information when you access or use https://zenviq.ai and any related websites, applications, APIs, and services (collectively, the “Service”). By using the Service, you acknowledge that you have read this Privacy Policy. 1. Scope This Privacy Policy applies to personal information we collect: when you visit or use the Service; when you create or use an account; when you purchase subscriptions, credits, or other paid features; when you contact support or otherwise communicate with us; when you upload, submit, or generate content through the Service; when we receive information from service providers, payment processors, authentication providers, analytics providers, and infrastructure partners. This Privacy Policy does not apply to third-party websites, services, or platforms that are not controlled by us, even if they are linked through the Service. 2. Information We Collect We may collect the following categories of personal information. 2.1 Information You Provide Directly You may provide us with: your name or username; email address; password or authentication credentials; billing details and account preferences; support messages and correspondence; prompts, instructions, text, images, videos, audio, and other content you upload, submit, or generate through the Service; any other information you choose to provide. 2.2 Information Collected Automatically When you use the Service, we may automatically collect: IP address; device type, browser type, operating system, and language settings; approximate location derived from IP address; pages viewed, referring URLs, clicks, session activity, and timestamps; log data, diagnostic data, crash data, and performance data; cookie identifiers and similar online identifiers; usage metrics, including credit consumption, feature usage, generation activity, and account events. 2.3 Payment Information Payments may be processed by third-party payment providers. We generally do not store full payment card numbers. We may receive limited billing information such as: payment status; transaction identifiers; card brand; partial payment details; billing country; subscription status; refund or dispute status. 2.4 Information from Third Parties We may receive information from: authentication or login providers; payment processors; analytics providers; fraud prevention and security providers; infrastructure and hosting providers; AI model and processing providers; other lawful sources you direct to share information with us. 3. How We Use Personal Information We may use personal information for the following purposes: to provide, operate, maintain, and improve the Service; to create and manage accounts; to authenticate users and secure the Service; to process payments, subscriptions, credits, refunds, and related transactions; to deliver AI generation, editing, rendering, and related features; to store, display, and manage user content; to provide customer support; to send transactional, operational, and service-related communications; to detect, investigate, prevent, and respond to fraud, abuse, security incidents, and legal violations; to monitor performance, troubleshoot issues, and improve reliability; to enforce our Terms of Service and other policies; to comply with legal obligations and lawful requests; to conduct internal analytics, reporting, and product development; to protect the rights, property, and safety of the Company, users, and third parties. If we send marketing communications, we will do so in accordance with applicable law, and you may opt out where required. 4. Legal Bases for Processing If and to the extent applicable data protection law requires a legal basis for processing, we rely on one or more of the following: Performance of a contract: when processing is necessary to provide the Service, manage your account, deliver purchased features, or otherwise fulfill our obligations to you. Legitimate interests: when processing is necessary for security, fraud prevention, service improvement, analytics, support, internal administration, and protection of our business. Consent: where consent is required, such as for certain cookies, certain marketing communications, or other optional processing. Legal obligation: when processing is necessary to comply with applicable laws, regulations, lawful requests, court orders, or tax and accounting obligations. 5. User Content and AI Processing When you use the Service, you may submit prompts, files, images, videos, audio, text, and other content for processing (“Input”), and the Service may return generated or transformed content (“Output”). We process Input and Output to provide the Service, including by transmitting data to relevant AI, storage, infrastructure, moderation, and processing providers where necessary. You are responsible for ensuring that you have the rights and permissions required to upload and process your content through the Service. We may use User Content as necessary to: provide requested outputs; store and display content in your account; prevent abuse and enforce policies; debug, support, and maintain the Service; comply with legal obligations. We do not use your private content for public display unless you choose to make it public or enable a sharing feature. 6. Cookies and Similar Technologies We may use cookies, pixels, local storage, SDKs, and similar technologies to: keep you signed in; remember preferences and settings; secure the Service; measure usage and performance; detect abuse and fraud; support analytics and product improvement; support billing, login, and core platform functionality. Depending on your jurisdiction, you may be able to manage cookies through a consent tool, browser settings, or both. 7. How We Disclose Personal Information We may disclose personal information to the following categories of recipients: hosting, cloud, storage, and infrastructure providers; AI model providers and processing vendors; payment processors and billing providers; email delivery and communication providers; authentication and identity providers; analytics, logging, monitoring, and debugging providers; fraud prevention and security providers; legal, accounting, and professional advisers; affiliates, successors, and acquirers in connection with a merger, financing, acquisition, restructuring, or sale of assets; law enforcement, regulators, courts, and other parties when required by law or necessary to protect rights and safety. We may also disclose information with your direction or consent. 8. Sale or Sharing of Personal Information We do not sell personal information for monetary consideration. We do not share personal information for cross-context behavioral advertising. 9. Data Retention We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: provide the Service; maintain your account; complete transactions; comply with legal, tax, accounting, and regulatory obligations; resolve disputes; enforce agreements; detect and prevent abuse and fraud. Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and operational needs. When personal information is no longer needed, we may delete, anonymize, or de-identify it, unless retention is required or permitted by law. 10. International Data Transfers Your personal information may be processed and stored in countries other than your own, including countries where data protection laws may differ. Where required by applicable law, we take steps designed to provide appropriate safeguards for international transfers, such as contractual measures or reliance on lawful transfer mechanisms. 11. Security We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security practices on your own devices and networks. 12. Your Privacy Rights Depending on your location and applicable law, you may have the right to request: access to personal information we hold about you; correction of inaccurate personal information; deletion of personal information; restriction of certain processing; objection to certain processing; data portability; withdrawal of consent where processing is based on consent; information about categories, sources, purposes, and disclosures of personal information; opt-out of sale or sharing, if applicable; appeal of certain privacy decisions, if applicable under local law. We may need to verify your identity before processing your request. We may also deny or limit requests where permitted by law. To exercise privacy rights, contact us at [Privacy Contact Email]. 13. California Privacy Notice If you are a California resident, you may have rights under California law, subject to exceptions and verification requirements, including the right to know, delete, correct, and opt out of sale or sharing if applicable. We collect the categories of personal information described in Section 2 of this Privacy Policy. We collect them from the sources described in Section 2, use them for the purposes described in Section 3, and disclose them to the categories of recipients described in Section 7. We do not sell personal information for monetary consideration. We do not share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising privacy rights, except as permitted by law. 14. European Privacy Notice If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar rights, you may have rights described in Section 12. The data controller for the Service is: zenviq.ai Email: help@zenviq.ai If required, you also have the right to lodge a complaint with your local supervisory authority. 15. Children’s Privacy The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us in violation of this Privacy Policy, contact us at help@zenviq.ai, and we will take reasonable steps to investigate and, where appropriate, delete the information. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service, by email, or by other reasonable means. The updated version becomes effective when posted, unless otherwise stated. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acknowledgment of the updated Policy. 17. Contact Us If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: Privacy Email: help@zenviq.ai Support Email: help@zenviq.ai