Refund Policy Last updated: May 11, 2026 This Refund Policy explains how refunds, cancellations, credits, disputes, and related payment matters are handled for zenviq.ai (“Company,” “we,” “us,” or “our”) and the AI-powered services available at https://zenviq.ai (the “Service”). By purchasing or using paid features of the Service, you agree to this Refund Policy. 1. General Rule All purchases made through the Service are final and non-refundable, except where a refund is required by applicable law or where we decide, in our sole discretion, to provide a refund or credit as an exception. This applies to, without limitation: subscriptions; one-time payments; credit packages; add-ons; paid upgrades; partially used plans; unused balances; promotional purchases. 2. Credits Credits are a limited, non-transferable, non-refundable right to access paid functionality within the Service. Credits: have no cash value; cannot be redeemed for money; cannot be transferred to another user; are not refundable once purchased or granted, except where required by law. If credits have been used in whole or in part, no refund will be provided for the used portion. 3. Subscriptions If you purchase a subscription, it will remain active for the purchased billing period unless canceled earlier in accordance with these terms. You may cancel automatic renewal at any time. Cancellation will stop future renewals but will not result in a refund for the current billing period, except where required by law. Unless otherwise stated, canceling a subscription: does not refund past payments; does not retroactively reverse charges; does not restore previously consumed credits or usage; takes effect at the end of the current paid term. 4. Annual Plans and Prepaid Plans If the Service offers annual plans, prepaid packages, or discounted long-term commitments, those purchases are also non-refundable once the purchase is completed, except where required by law. If benefits, credits, or access are allocated on a recurring basis under an annual plan, cancellation will stop future renewal only and will not entitle you to a pro-rated refund for the remaining term unless required by law. 5. Exceptional Refund Situations Without creating any obligation, we may consider a refund, partial refund, account credit, or billing adjustment in limited cases such as: duplicate charges; obvious billing errors; a technical failure on our side that prevented delivery of the purchased paid feature and was not resolved within a reasonable time; unauthorized charges confirmed by our investigation; other exceptional circumstances determined by us in our sole discretion. Any such adjustment is voluntary unless otherwise required by law and does not create a precedent for future cases. 6. No Refunds for User Error or Preference We do not provide refunds because: you changed your mind; you no longer want the Service; you forgot to cancel renewal; you did not use your subscription or credits; you are dissatisfied with generated content, style, quality, or model output; you entered the wrong prompt, selected the wrong preset, or used the wrong settings; you expected a different creative result; a third-party provider changed a model, result quality, speed, or availability; your usage was blocked or limited because of a violation of our Terms or policies. AI-generated outputs are inherently variable, and differences in quality, style, speed, or suitability do not by themselves qualify for a refund. 7. Failed, Rejected, or Reversed Payments If a payment fails, is rejected, is reversed, is disputed, or is charged back, we may: suspend access to paid features; suspend or remove credits associated with the disputed payment; restrict account activity; terminate the account where appropriate; recover losses, fees, or unpaid amounts to the extent permitted by law. If a chargeback or payment reversal is filed after credits, features, or access have already been used, we reserve the right to reverse benefits, suspend the account, or deny future service. 8. Promotional, Bonus, or Complimentary Credits Any free, bonus, promotional, courtesy, or goodwill credits: are not refundable; may expire if stated at the time they are granted; may be revoked if issued in error, through abuse, or in connection with fraud or a reversed payment. 9. Abuse, Fraud, and Policy Violations We do not provide refunds to users whose accounts are suspended, restricted, or terminated for: fraud; abuse of payment systems; violation of our Terms of Service; prohibited content; malicious or unlawful activity; misuse of credits, promotions, or chargeback processes. We reserve the right to deny refund requests where we reasonably believe the request is abusive, fraudulent, manipulative, or inconsistent with this Refund Policy. 10. How to Request Review of a Charge If you believe you were charged incorrectly, you must contact us before initiating a chargeback whenever possible. To request a billing review, contact us at [Support Email] and include: your account email; transaction date; transaction ID, invoice ID, or payment reference; the amount charged; a short explanation of the issue; any supporting screenshots or documents. We may request additional information to review the matter. 11. Review Process Once we receive a refund or billing review request, we may investigate the request, verify account activity, review payment records, review credit consumption, and review relevant logs or communications. We may approve, deny, or partially approve a request in our sole discretion, except where applicable law requires a different outcome. If a refund is approved: it may be issued to the original payment method where possible; it may take additional time to appear depending on the payment processor or bank; we may instead provide account credit or a billing adjustment where appropriate and lawful. 12. Chargebacks and Payment Disputes If you initiate a chargeback or payment dispute, we may provide relevant records to the payment processor, card network, bank, or other financial institution, including: account details; access logs; usage logs; billing history; subscription activity; records of accepted terms; delivery and consumption records for credits or generated content; communications regarding the transaction. If a chargeback is resolved in our favor, access may be restored only after any related restrictions are cleared and any outstanding balances or fees are addressed. 13. Changes to This Refund Policy We may update this Refund Policy from time to time. The updated version becomes effective when posted on the Service unless otherwise stated. Your continued use of the Service after the effective date of the updated policy constitutes your acceptance of the updated policy. 14. Contact If you have questions about this Refund Policy or want to request a billing review, contact us at: Email: help@zenviq.ai