Terms of Service Last updated: May 11, 2026 These Terms of Service (“Terms”) govern your access to and use of the website, platform, applications, APIs, and related services operated by zenviq.ai (“Company,” “we,” “us,” or “our”), including the AI-powered video generation platform available at https://zenviq.ai (the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. 1. Eligibility You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service. By using the Service, you represent and warrant that you have the legal capacity to enter into these Terms. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms. 2. Accounts To access certain features, you may need to create an account or use an account connected through an authorized login system. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify us at [Support Email] if you believe your account has been accessed without authorization. We may suspend or terminate accounts that contain false information, violate these Terms, or create risk for the Service, the Company, or other users. 3. Description of the Service The Service allows users to create, generate, edit, enhance, transform, or otherwise process videos, images, prompts, audio, text, and related content using artificial intelligence tools, workflows, presets, and third-party model providers. Features, models, providers, render times, limits, quality, credit consumption rates, and availability may change at any time. We do not guarantee that any specific model, provider, preset, style, resolution, feature, or workflow will remain available. 4. Credits, Subscriptions, and Payments Certain features of the Service require payment, subscription, or the purchase of usage credits. 4.1 Credits Credits are a limited, revocable, non-transferable, non-refundable license to access paid functionality within the Service. Credits have no cash value, are not property, and may not be redeemed for money except where required by law. Credit usage may vary depending on the selected model, preset, duration, resolution, aspect ratio, enhancement options, input type, output type, or other parameters. We may change credit pricing, conversion rates, usage rates, package structure, plan features, and limits at any time. 4.2 Subscriptions If you purchase a subscription, you authorize us to charge the applicable recurring fees to your selected payment method until canceled. Unless otherwise stated, subscriptions automatically renew at the end of each billing cycle. You may cancel renewal at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise required by law. 4.3 One-Time Purchases We may offer one-time credit purchases, add-ons, or special access packages. Such purchases are subject to these Terms and any pricing or plan rules shown at checkout. 4.4 Payment Processing Payments may be processed by third-party payment processors. By making a purchase, you agree to the applicable terms and privacy policies of those providers. We are not responsible for payment processing failures, bank declines, processor outages, or errors caused by third parties. 4.5 Refunds Except as required by law, all payments are final and non-refundable. This includes subscriptions, one-time purchases, credit packages, add-ons, and partially used balances. If we decide, in our sole discretion, to issue a refund, credit, or goodwill adjustment in a specific case, that does not create an obligation to do so again. 4.6 Taxes You are responsible for all taxes, duties, levies, or similar governmental charges associated with your use of the Service, except taxes based on our net income. 5. User Content You may upload, submit, enter, link, or otherwise provide prompts, text, images, videos, audio, metadata, instructions, and other material to the Service (“Input”). You may also receive generated or transformed content from the Service (“Output”). Input and Output together are referred to as “User Content.” You are solely responsible for your User Content and for ensuring that it does not violate any law, regulation, contract, intellectual property right, privacy right, publicity right, platform rule, or other right of any person or entity. 6. Ownership 6.1 Your Input As between you and the Company, you retain any rights you own in your Input. 6.2 Your Output Subject to your compliance with these Terms and to the extent permitted by applicable law and third-party provider terms, we assign to you our rights, if any, in the Output generated specifically for your account through the Service. You acknowledge that: Output may not be unique; other users may receive similar or identical results; similar prompts may produce similar outputs; some providers may impose additional terms, restrictions, or license conditions. 6.3 Company Rights We and our licensors own all rights, title, and interest in and to the Service, including all software, designs, interfaces, workflows, presets, documentation, branding, trademarks, compilations, and underlying technology, excluding User Content. No rights are granted to you except as expressly stated in these Terms. 7. License to Operate the Service You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, adapt, transmit, display, process, and use your User Content solely as necessary to operate, maintain, secure, improve, moderate, support, and provide the Service, including for abuse prevention, billing, analytics, debugging, customer support, legal compliance, and enforcement of these Terms. If you enable public sharing or publishing features, you also grant us the right to display and distribute such content in accordance with those settings. 8. Acceptable Use You agree not to use the Service to create, upload, request, distribute, or promote content that: violates any law or regulation; infringes intellectual property, privacy, publicity, or other rights; is defamatory, fraudulent, deceptive, or misleading; exploits, endangers, or harms minors; contains sexual content involving minors or appears to sexualize minors; promotes violence, terrorism, hate, or criminal activity; facilitates scams, impersonation, identity fraud, phishing, or social engineering; contains malware, spyware, harmful code, or instructions for abuse; is intended to generate non-consensual intimate imagery; is intended to harass, threaten, blackmail, or abuse others; violates export controls, sanctions, or trade restrictions; violates our policies or the policies of our infrastructure or model providers. You also agree not to: reverse engineer, decompile, or attempt to extract source code from the Service except as permitted by law; probe, scan, or test the vulnerability of the Service without authorization; bypass limits, quotas, safety systems, moderation systems, or access controls; use bots, scripts, or automation to abuse or overload the Service; resell, sublicense, lease, or commercially exploit the Service except as expressly permitted by us; scrape, mirror, or systematically extract data, outputs, or content from the Service; use the Service to build or train a competing product through unauthorized harvesting or extraction. 9. AI-Specific Disclosures The Service uses automated systems and AI models. You acknowledge and agree that: Output may be inaccurate, incomplete, biased, offensive, unsuitable, or unexpected; Output may resemble existing works or third-party content; Output may require human review before publication, distribution, or commercial use; the Service does not provide legal, medical, financial, or professional advice; you are solely responsible for evaluating Output before relying on it, publishing it, or using it commercially. We do not guarantee that Output will be unique, error-free, non-infringing, merchantable, fit for a particular purpose, or suitable for any specific commercial or legal use. 10. Third-Party Services and Providers The Service may rely on third-party payment processors, hosting providers, cloud infrastructure, AI model providers, storage providers, analytics providers, and other service providers. We are not responsible for downtime, delays, output changes, price changes, interruptions, account restrictions, model removals, or policy changes caused by third parties. Your use of certain features may also be subject to third-party terms. 11. Moderation and Enforcement We may, but are not obligated to, review, monitor, filter, remove, disable, suspend, or restrict access to User Content, features, or accounts if we believe, in our sole discretion, that they violate these Terms, create legal or operational risk, or may harm the Service, the Company, other users, or third parties. We may preserve and disclose information where required by law or where reasonably necessary to enforce these Terms, protect rights, investigate fraud, respond to security concerns, or comply with lawful requests. 12. Intellectual Property Complaints If you believe that content made available through the Service infringes your copyright or other intellectual property rights, please send a notice to abuse@zenviq.ai with sufficient detail to identify: the allegedly infringing material; the rights you claim to own or control; your contact information; a good-faith statement of your claim; a statement that the information you provide is accurate. We may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate. 13. Privacy Your use of the Service is also governed by our Privacy Policy, available https://zenviq.ai/policies/privacy. 14. Availability and Changes to the Service We may modify, suspend, discontinue, replace, or update the Service, in whole or in part, at any time. We do not guarantee uninterrupted availability, error-free operation, or that the Service will always be secure, available, or compatible with your systems, devices, or region. We may impose or change limits on storage, usage, credits, features, or access at any time. 15. Termination You may stop using the Service at any time. We may suspend, limit, or terminate your access immediately, with or without notice, if: you violate these Terms; you create legal, fraud, payment, abuse, or security risk; required by law, regulation, payment provider, or third-party infrastructure provider; we discontinue the Service. Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination will survive, including provisions relating to ownership, payments, disclaimers, limitations of liability, indemnification, disputes, and enforcement. 16. Disclaimers THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THAT ANY OUTPUT WILL BE ORIGINAL, UNIQUE, LEGALLY PROTECTABLE, COMMERCIALLY USABLE, OR FREE OF THIRD-PARTY CLAIMS. 17. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, OR OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: THE AMOUNT YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR ONE HUNDRED U.S. DOLLARS (USD 100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. 18. Indemnification You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to: your use of the Service; your User Content; your violation of these Terms; your violation of any law or third-party rights; any dispute between you and a third party relating to content you created, uploaded, generated, published, or distributed through the Service. 19. Governing Law and Jurisdiction These Terms are governed by the laws of Georgia, without regard to conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Georgia, unless applicable law requires otherwise. 20. Changes to These Terms We may update these Terms from time to time. If we make material changes, we may provide notice through the Service, by email, or by other reasonable means. The updated Terms become effective when posted, unless otherwise stated. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. 21. Miscellaneous These Terms constitute the entire agreement between you and the Company regarding the Service and supersede any prior or contemporaneous agreements on that subject. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision of these Terms is not a waiver of that provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets. 22. Contact If you have questions about these Terms, please contact us at: Email: help@zenviq.ai